FAQ

POPL NIGERIA HELP CENTER

How Popl Works

What Is Popl?

How to Pop an Android

Troubleshooting Popl

Not Working on Iphone

1. Make sure their phone works with Popl: Compatible Devices The phone model you have does not matter when sharing! 2. Make sure to touch your Popl to the very top of the back of their phone. On iPhones, the sweet spot for reading a Popl is on the very top of the back of the device. 3. A Popl CANNOT be read when:   – their phone is in airplane mode – their device flashlight is on – their phone screen is off – their camera is open

Not Working on Android

1. Make sure their phone works with Popl: Compatible Devices
The phone model you have does not matter when sharing!

2. Make sure to touch your Popl to the very center of the back of their phone.   For Androids, the sweet spot for reading a Popl is in the center of the back of the device.

3. Turn on NFC capabilities in their phone settings
If their phone is on the compatible devices list and is still not reading your Popl, go to their phone settings and search for NFC. Make sure that “NFC" is turned on!

My Popl takes people to the register page

Please send a message with your Popl notecard temp passcode and the email associated with your Popl account to @poplng on Instagram or to contactus@poplng.com and we will link your account manually!

My Popl is sending me notifications constantly

If your Popl is setting off your own phone, move it to the bottom of your iPhone or Android! For Galaxies/Notes, it is actually better to place at the top by the camera. Make sure and try a placement before you stick your Popl! ⚡️

GENERAL - What Is Popl?

Popl is a digital complimentary card that enables users share contacts and social media ID’s in seconds with anyone you meet in any part of the world. Simply by putting two phones together close to each other (a video content is attached below). The popl product is a little round hardware device.

How do new users activate the product?

Simply by downloading the popl application off iOS App Store or android play store and sticking the product to the back of each users phone.

Is popl compatible with all devices?

This product is only compatible with NFC enabled devices.

Can NFC be downloaded?

Yes , to phones that support it such as Android & iOS devices.

Is the popl device customizable ?

Yes it can, the device is bought one time with no extra charges. It can also be customized for different use cases. For example , a restaurant can customize the device for customers to tap and get its menu.

Can i have Popl linked to multiple Popl account?

Yes you can! With the Popl app, you can activate as many Popls as you want with the same account. Just log into the account you want to activate your Popl with and tap “Activate Popl"! We’ve had users put Popls on their laptop, in their cars, in their offices, etc.

Can i order custom Popls?

Absolutely! Email us at b2b@poplng.com to start a conversation with us! 📈

Can i get verified on Popl?

If you would like to be verified on Popl, please send an email to verified@poplng.com containing your full name and a short case for why you should be verified!

What does it mean to Pop my Popl Profile?

A pop occurs when you touch your Popl to the back of another person’s compatible phone to share your Popl profile! This sharing is initiated by a push notification that will appear on the other person’s phone. If that notification is tapped, your profile will load in the browser on their phone. No app is required for this! Your pop count is the number of times you pop your Popl profile. In the future, we will have rewards for reaching a certain number of pops. So let’s get poppin!

Contact Popl Nigeria

If your question is not answered on this FAQ, please send an email to support@poplng.com or text  +23480xxxxxxxx !

Compatibility

Click here for Popl compatible phones!

Will my Popl work under my Phone Case?

Yes! Popls will work through 99.9% of phone cases, including ones that hold credit cards. The only exception would be if your case has a layer of metal.

Which Smartphones can i Pop my Popl profiles to?

For iPhones, the iPhone XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE and all future iPhones are compatible with the pop feature of Popl. When reading from the Popl app, iPhone 7 and newer are compatible with Popl! Just use the “Read a Popl" function in the main menu. Virtually all Android Smartphones are compatible with the pop feature of Popl. However, please visit our compatible devices page to ensure that your smartphone is on the list.

How do i share with Non-compatible phones?

iPhones as old as the iPhone 5S and almost all Androids can use their camera to scan your Popl QR code. Your Popl QR code can be found by tapping the QR code button on the top right of your profile on poplme.co . You can even add your Popl Card to your Apple Wallet for easy access! You can also share your profile via text, airdrop, email or any social network by sharing the link to your Popl profile.

Will my Popl interfere with my wireless Charger?

No, Popls have no effect on your phone’s wireless charging capabilities and will not interfere.

How to turn NFC on For an Android

Some Android phones have NFC turned off by default! If your Android is not reading Popls, go to your phone settings and search for “NFC". Then make sure you have this turned on!

Shipping

How Long will it take to receive my Popl once purchased? Shipping time within Lagos take 24 to 48 hours and within Nigeria is typically 3-5 business days. We are currently experiencing delays due to COVID-19 so shipping might take up to 2 weeks. We thank you for your patience. Shipping time outside of the Nigeria is typically 7-21 business days. All orders come with tracking! Please contact us at support@poplng.com if you haven’t received your order.

How Can i Track my Order?

Once your Popl is on its way, you will receive an email or text message with a link to your tracking information! If you don’t receive this email, please email us at support@poplng.com

Popl App Help

HOW DO I GET THE POPL APP? Right here -> Popl App

I am getting "this popl has already been activated" when trying to activate my Popl?

If you are getting this message in the Popl App, that means you have a Popl that is already activated! Please follow the steps on the back of the Popl notecard you received, no need to activate using the app. Once you have followed those steps, your Popl is good to go!

What Phones Can I Pop to if they the Popl App?

With the Popl app downloaded, iPhone 7 and newer can receive your profile in app! This functionality is available with the “Read a Popl" option from in the Popl app main menu.

Can I Pop someone with just App and Not Popl?

No, the Popl app is meant to provide a better experience once you have already purchased the Popl product. You cannot pop another phone with just the app.

Can i change my profile URL (poplng.com/username)

If you’d like to change your profile URL, please send an email to support@poplng.com and we will do our best to get you the URL you want!

What is the People Page™️ ?

The People Page™️ is the absolute FASTEST way to save someone’s info into your phone! When someone with a Popl pops you or you scan a Popl QR Code, the new person gets added to your People Page™️ automatically. This page saves the Popl profile of everyone you meet so you can make sure to never lose another important connection. When a Popl or QR code sends a notification that says “Open in Popl" this means they will be added to your People Page™️.

Questions or Feedback

Please feel free to email us at info@poplng.com

Business Inquiries

Want to sell or create custom popls? Send an email to b2b@poplng.com

Popl Ambassadors

Want to get paid to pop and help grow the Popl family?
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